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No matter what business you’re in or the size of your organisation, we’ve probably solved a problem just like yours for someone else.

Simple guide to 1300 numbers

Inbound phone numbers enable businesses to seize control of incoming calls and direct them to specific landing points. Telephone numbers can include Inbound Local (eg 03xxxxxxxx), 1300, 1800 or 13

Virtual Office Checklist

Setting up a virtual office means that employees can work from anywhere in the world, while maintaining access to office resources and software. The transition to a virtual office reached

How does an After-Hours Call Service work?

What is an after-hours call answering service? Instead of diverting after-hours calls to an automated message bank, an answering service ensures that all calls are answered by a real human,

Benefits of Outsourcing Business Operations

Outsourcing is when a business uses a third party to complete a function or task for them. Common outsourced services include live answering, recruitment, book-keeping, tech support, telemarketing, social media

Advantages & Disadvantages of Offshoring

Offshoring is defined as the relocation of a business process to another country. Businesses often outsource administrative tasks to an offshore provider to increase efficiencies and cut costs. But outsourcing