TMC makes it easy to outsource your switchboard and reception needs. Our locally based, live answering service can answer all your calls or assist only in overflow periods. Avoid diverting your clients to voice mail because we work while you sleep or when you’re busy.
A virtual receptionist makes better business sense as you save money on dedicated in-house receptionists, and we can handle your after-hours calls so your business has a personalised point of contact 24hrs a day, 7 days a week.
When using our switchboard and reception services, calls are diverted away from your business to our team. This can be whenever you need, or only during set periods. Using a script you’ve already approved, we answer your calls and action them according to your directions.
During the day you may want have important calls warm transferred to nominated personnel or only have messages forwarded to you in real time via SMS. Overnight you may opt to receive a call log the following morning. We can contact you with messages however suits you best. Your team will always be informed of essential messages as we also offer escalation management processes which we can develop for you, to your specifications.
When we answer your calls, our staff will ask the caller all of your relevant questions and keep detailed records of client information. No searching for on-the-go messages on scraps of paper – we will answer and organise your calls with all the essential details. We can even coordinate the preferred time and date your customer would like to be called back. Our virtual reception services ensure your clients receive great service and our friendly customer service operators can represent your brand as if they work in-house with you.
Virtual Answering Services
We don’t just answer phones! With TMC as your business support partner we can be your virtual receptionist that helps you to work smarter. Services involving virtual answering might also include:
- Bookings and appointment scheduling
- SMS reminders for bookings and appointments
- Overflow and after hours calls
- Switchboard services
- Help desk and technical support
- Order fulfilment & payment gateway
- Lone worker monitoring
- Escalation service of urgent calls for your immediate attention via direct phone contact, live transfer, e-mail, or SMS
Flexible Reception Options
At TMC we offer customised solutions for your business. This means we’re your virtual receptionist on your terms. You may need flexibility in how phones are answered, such as only overnight or when you’re on holidays. You may prefer usage-based pricing that delivers you better cost efficiency. You may direct us to make outbound calls on your behalf, or want us to transfer certain types of calls direct to you. We work with you to answer your phone how YOU like so client requests are addressed as seamlessly as possible.
Whether you need us all day, all night or somewhere in between, TMC values customer service. To deliver the highest standards, our virtual reception staff are locally-based and trained to your business: your specifications, your product and your services.
We are not just an answering service, we are the business support partner for every industry. Contact us to see how we can support you.
I run a small business and need to be “on the tools’ most of the day. When someone told me about TMC and their simple approach to taking my calls, I went straight to them. They take messages and let me know if there is anything urgent to be dealt with. I didn’t know I had that much time available!