Email Support Services
Take the hassle out of emails and benefit from TMC’s 40+ years of experience in all things communications. Focus on what you do best while we manage your email inbox, actions and notifications and alerts. We have a range of email support services which we tailor to your needs and your brand.
What is Email Support?
We can enhance your communications processes by managing your emails, your way. We do so via an automated system or by monitoring platforms ourselves. Whether you need us to check your inbox after hours or when staff are on leave, we will be there to organise and respond. Because we are adaptable, you can direct us to manage certain requests, access your inbox or action what you forward to us.
We can also react to messages coming via your CRM, ERP or ticketing systems. We can respond to error codes from servers or alarms from an automated monitoring system. Once an issue comes to our attention, we can take the necessary action to resolve it. This procedure can be fully customised based on your business’s needs including who should be alerted when, and specific time periods.
Secure, Personalised Communications
As part of our email support service, we also deliver proactive communications. However you want to get your message across, we supercharge your email so your content is in the style of your brand. Our in house team can help with copywriting and design so you can connect with clients in the most engaging way. At your direction, we can send communications in a variety of formats including:
- Update to job tracking and ticketing
- Lead qualification
- Sales enquiries
- Webform integration
- Service updates to clients
- Staff communications
- Internal and external newsletters
- VIP Invitations
- Event notifications
- Welcome, progress and confirmation emails
Full Service Flexibility
Our email support services are designed with flexibility in mind. You can use them standalone or as a part of a number of other business solutions that we offer at TMC.
You may want us to monitor certain email inboxes and provide technical support. We can also make bookings and confirm appointments or process customer orders on your behalf. We can also use our email services to administer customer satisfaction surveys and as part of our order fulfilment and payment gateway. We take the hassle out of keeping tabs on how your emails perform and who is opening them.
Responsive communications deliver your clients a more seamless and satisfying customer experience. Best of all, when TMC is your business support partner, you can track the effectiveness of your services in our Client Portal and generate Business Intelligence (BI) reports to measure performance and increase your sales.
Small businesses, government and enterprises alike use our email support services. Join us to work with the business support partner for every industry. We help you work smarter. TMC makes better business sense.