Our Hosted Interactive Voice Response solutions are an effective option for businesses communicating with callers.
Calls are answered by our automated system, providing callers with a series of friendly voice prompts that allow callers to navigate through the call and leave, or simply retrieve required information.
Interactive Voice Response System (IVR)
Our system provides a cost-effective platform that allows you do design your own business call flows, answering timeframes and call destinations. Driven by the caller’s selections, calls can be answered at The Message Centre (on behalf of our client), transferred out to another location, or the caller can simply leave a message for a call back at a later stage.
Custom Audio Greetings
We also offer custom audio greetings as part of our comprehensive client services package. The greeting is tailor made to your business only and also includes additional custom hold music. The professional recordings are created by talented voiceover artists. With just a small one-off fee, you will have a customised greeting that matches your exact requirements and belongs to your business entirely.
We set up the custom audio greeting to play whenever a customer calls your business, before the call is immediately transferred to a live operator who will seamlessly continue with the customer interaction. We also offer custom hold music, with a number of options available. There is no limitation to adding any features to a live answer service or IVR option.
Why choose a custom audio greeting?
A recorded audio greeting not only ensures your customers know they have called the right business, but it also gives them a professional first impression of your organisation. A custom audio greeting is a smart way to convey information about your business promptly and clearly.
Our audio greetings can be customised to suit your preferences. Options include:
Gender: Male or female
Age: Young, mature, or elderly
Delivery: Corporate, friendly, natural, or excited
Welcome message = $155.00 Thank you message = $175.00
Our custom audio greetings:
Click on the below files to start listening