Make the most of our virtual reception and professional switchboard services. Our agents can answer overflow calls for you at anytime so that your customers aren’t being left to voicemail.

Virtual Answering

At The Message Centre, we can easily divert calls from your business directly to our team, who will answer them on your behalf using a previously approved script. We’ll then convey the messages straight back to you, so that you are always fully informed.

We will ask the caller all relevant, required questions and will keep detailed records of all customer information to share with you. Our virtual reception services can ensure your customers have a great experience with your business by speaking to a friendly agent rather than being left to voicemail.

Our services include:

  • Answering calls and recording information
  • Relaying messages to you from the calls we take
  • Informing the caller they’ll receive a call back from your business soon
  • Escalate urgent calls for your immediate attention via direct phone contact, live transfer, e-mail, or SMS

We can provide professional switchboard and reception services 24 hours a day, seven days a week. We also work public holidays, weekends, and after-hours, so that we can provide assistance to your business anytime.

virtual receptionist flowchart

Virtual Reception Services FAQ

What is a virtual receptionist?

A virtual receptionist will answer your phone calls using a previously approved script. Messages will be conveyed straight back to you, so that you are always fully informed. Agents can answer overflow calls for you at any time so that your customers aren’t being left to voicemail.

How does a virtual receptionist work?

We can easily divert calls from your business directly to our team, who will answer them on your behalf using a previously approved script. We’ll then convey the messages straight back to you, so that you are always fully informed.

What are the benefits of a virtual receptionist?

A virtual receptionist will enable you to focus on growing your business and achieving your goals rather than always diverting your attention away to phone calls. With a virtual receptionist you do not need to feel like you always have to be available to answer the phone.