At The Message Centre, we can provide overflow call handling services based on the needs of different businesses.
Small businesses may require overflow call handling because they do not have the resources or capacity to employee a full-time receptionist. Alternatively, larger businesses may require this service due to the high volume of incoming calls that come through to their employees.
Overflow Answering System
We can develop a tailor made overflow call handling system that manages incoming calls.
We can customise this system based on:
- The time period before diverting the phones to our agents
- The method you want us to use when passing messages back to you
- The script our agents use when answering the calls
Our experienced, friendly agents can answer calls based on accurate business information and provide exceptional customer service. We take a streamlined, fully integrated approach so that calls are taken as if they were answered from your own office.