The Message Centre provides outsourced help desk and technical support services to a range of businesses. These services can significantly improve your communication with customers and provide support to them 24/7.
Customer Help Desk
Our responsive Customer Help Desk service allows us to access all relevant information with the touch of a button. This allows us to answer customer questions and queries immediately based on relevant and accurate business information.
We can respond to a range of different customer inquires including:
- Product information
- Troubleshooting instructions
- Answers to frequently asked questions
With all of this information at our fingertips, we can deliver an effective technical support service to your business, ensuring that your customers receive an efficient and thorough response. Our team will handle every customer service call in a professional manner and will represent your business as requested.
With our technical support, we can offer you a set of services designed to meet the demands of your particular business, including a personalised process that suits your preferred communication style.
No matter what areas you want us to manage, our technical team is suitably equipped to ensure that you receive a quality outsource support service for a very competitive price.
Help Desk & Technical Support FAQ
What is outsourced help desk & technical support?
Using relevant and accurate business information we can answer customer inquiries including product information, troubleshooting instructions and answers to frequently asked questions.
How does outsourced help desk & technical support work?
We will meet with you to understand your business and its needs. Once we have the appropriate information, we will set up the email, phone or live chat and will answer customer queries to using our thorough notes on your business.
What are the benefits of outsourced help desk & technical support?
Outsourcing technical support and help desk means that you do not need to employ a full-time IT technician or employee available to always answer customer queries. You and your team can instead focus on the core operations of your business. We are available 24×7 and can integrate to your internal team.