At The Message Centre, we can deliver full triage of any property or asset related issue that your business may face. Depending on the issue, we can allocate the necessary workers and contractors based on an agreed upon process.
Facility & Asset Management Related Services
We can provide an end to end service for your business. We are able to manage all tasks on your behalf, from reporting of the issue right through to rectifying the issue.
Our consultants become an answer point for reporting of issues, and will then take the necessary action to resolve issues based on a process determined by you. We can action rectification plans to ensure that customers are updated, the required trades are allocated and callers are informed.
The facility management service, script and workflow are all tailored to you business. Our processes are automated and we offer you access to all scripts, workflows and rosters via a client portal. This allows you to make changes to the service whenever required.
Facility and Asset Management FAQ
What is facility and asset management?
Facility and asset management involves the allocation of workers and contractors once an issue occurs based on an agreed upon process.
How does facility and asset management work?
When an issue occurs we can allocate the necessary workers and contractors and can manage all tasks on your behalf, from reporting of the issue right through to rectifying the issue.
How can TMC assist with facility and asset management?
TMC can assist with for overflow calls, after hours calls and email handling services. We become the contact centre 24×7 so that services never stop and issues are always resolved.