At The Message Centre, we are dedicated to providing the highest standard of service to your business. We are open 24 hours a day, 7 days a week, allowing us to assist with your daily business operations whenever required. It is paramount that businesses are able to respond to their customers at any time, and this often requires after hours support.

After Hours Answering Service

Our after hours answering support will ensure that your business calls are answered even outside of regular business hours. Your business may also require after hours support due to employees going on leave or during business holiday closures. We are able to make make outbound calls and answer inbound calls from your customers on your behalf based on an agreed upon script. We’ll also ensure that we know what details you need from any callers and will convey all messages back to you via your preferred method.

Roster escalation 

As working after-hours means we won’t necessarily have contact with you, our team will be briefed on your individual escalation policy, so we can handle any situations appropriately if they arise. We’ll adhere to your instructions at all times, and will monitor the situation until the appropriate person attends to any fault or the issue is resolved.

Our after-hours support is a great way to keep on top of your business and to stay ahead of the competition, even when you’re not in the office. With The Message Centre working 24/7, you can rely on us to manage your calls efficiently and ensure that you’re always fully informed.

after hours support definition

After Hours Answering Service FAQ

What is an after hours answering service?

Our after hours support enables your business’ calls to be answered even outside of regular business hours. Calls will be redirected to our trained operators that will use agreed scripts to reflect your brand and adequately answer queries.

What are the benefits of an after hours answering service?

Employing an after hours answering service means you do not need to have staff available 24/7 to answer your business’ calls. This can be a cost effective way to ensure your customers’ queries are answered at all hours of the day. Our processes can include varying actions dependent on the call type.

How does an after hours answering service work?

We are able to make outbound calls and answer inbound calls from your customers on your behalf based on an agreed upon script. We’ll also ensure that we know what details you need from any callers and will convey all messages back to you via your preferred method.