Our 365 day, 24/7 Australian based Phone Answering Service allows you to have your inbound calls answered by local native speaking operators. Our service is completely customisable through the use of scripts, allowing you to maintain your brand integrity and provide exceptional service to your customers.

Live Answering

If you need a service for your business, you want to choose a choose a company who has exceptional industry knowledge and experience. The Message Centre have over 40 years experience, providing inbound and outbound calls to clients across Australia. While we provide some offshore solutions, these do not include our live answering and voice services. All live answering services at The Message Centre are delivered in Australia only by our local consultants.

With exceptional industry knowledge and experience, we offer a variety of professional phone answering services to cater to your business’s unique needs and ensure that you never miss a call. Our detail-oriented and hardworking staff can provide you with real results. No only can we save you time and money, we can maximise your investments.

We provide a number of live answering services including help desk services, after hours support, live answer messaging, call centre services, scheduling and escalation management.

Custom-Made Scripts

Many call centres provide scripts that are unimaginative and not specific enough. We believe in customising each of our services to suit your preferences and this includes a custom-made, agreed-upon script.

Casual Live Answering

We also provide Casual Live Answering Services, available on a short-term basis for up to 30 days. These are ideal for businesses who require call answering services during public holidays or longer vacations, such as Christmas and the New Year, or when staff are on annual leave.

Our operators will provide a seamless and fully customised answering and messaging service that ensures you’ll never miss a call.

Live Answer Messaging

Working from bespoke scripts written in agreement with you, our team can answer as many calls as required, using the information you provide. This means there’ll always be cover if your team is absent for any reason.

When we answer calls for your business, we’ll take all the information you’ve requested and convey the message to you in a number of ways, including:

  • SMS
  • Alphanumeric Pager
  • E-mail

Our team can also contact you directly via telephone call or by a live transfer to the relevant person within your business, and inform you of whatever details you need to acquire. We provide an efficient live answering service that will ensure that all calls to you are monitored and managed effectively.