The largest cost of operating a business is labour. Employee wages, benefits, payroll and other taxes account for 70% of total company expenses. Cutting labour costs is the quickest and cheapest way to save money and improve your business profitability.
Instead of employing a full-time receptionist that might not be fully used at all times, it is cheaper to outsource this business function. By removing departments from your business and capitalising on our usage-based pricing system, your fixed costs can be converted into variable costs.
Furthermore, the abandonment of calls or long hold times can lead to loss of business. These long hold periods often reduce customer satisfaction, prompting consumers to purchase from other competitors. By partnering with an outsourcing provider, company losses can be reduced or even eliminated.
Additional capacity can be obtained from outsourcing, allowing you to get out of the daily-grind and focus on what you do best. Outsourcing providers can ‘take the strain’ during periods of full capacity or business closure, removing the need for expensive long-term capacity expansion projects.
Ultimately, outsourcing can help reduce the inherent costs associated with infrastructure, maintenance, hiring and training. Cutting and controlling these costs allows allocation of funds to other parts of the business essential to success.