Pain Point
Need a more cost effective outsource solution
Overview:
- The client had been using an afterhours contact centre but this was becoming too expensive
- They engaged us to a more cost-effective solution
- The client has now been very happy with our pricing and the quality of our service for over 3 years
Challenge:
- Client was cost sensitive
- They needed to make the change seamlessly for their customers
Solution:
- We discussed various pricing options and settled on the most cost-effective service that would deliver a solid platform allowing more functionality to be added over time
- We customised our scripting, including answer phrase and 3 fields of information, including contact name, number and a brief message, which we then emailed to their nominated contacts
- We included call activity reporting due to the high volume of calls, to enable quick and efficient prioritisation of messages
The final solution included:
- We implemented our Single Contact Point 200 Bundled plan
- We added our Call Activity reporting option
- The client now has the cost effective solution they need
If you’d like to know more about our bespoke Live Answer Message bundled services,