Pain Point
My current bulk SMS solution is cumbersome and sub optimal, risking SMS’s being sent to staff not needing to get them
Overview:
- The client had an extensive organisation requiring the ability to send bulk SMS messages with urgency at any time
- They had an existing service limiting optout functionality and which was very cumbersome to use
- They engaged us to provide a better solution
Challenge:
- Providing a solution that would be simple to implement
- Providing a solution that could be easily managed after hours
Solution:
- We implemented our Textr Bulk SMS tool with the dedicated number option, so the client had visibility of receivers wishing to opt-out.
- The user-friendly interface provided
- Ability to load multiple lists and create their own messages
- Realtime visibility of response rates
- We replicated this service in our Contact Centre platform using our Help Desk and Support service, enabling us to send messages from their system, 24/7
If you’d like to know more about our bespoke Textr Bulk SMS’ing services,