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When you need to manage employee and contractor attendance across multiple locations

Pain Point

Our client needed a way to manage employees and contractor attendance to various sites


  • The client manages several venues and building services across Australia
  • The client needed a way for their employees and contractors to call in to confirm attendance to site
  • Attendance was tracked by reference to a roster that is provided to TMC by the client
  • Non-attendance or non-compliance to rosters needed to be escalated to management on call


  • We needed to understand the client roster in order to design and build our solution
  • The rosters were fluid, so changes needed to be accommodated and updated in real time
  • The client needed full visibility across employee interactions with the call centre
  • Our process included capture of sick leave, running late and no shows


  • We designed a method for our client to upload their roster (by site) to our client portal
  • Our scripts integrated to the roster and created a check point in advance of shift start / end times
  • Employees were required to contact TMC when they arrived at site to confirm attendance
  • At completion of a shift, each employee would need to contact TMC to advise check out

The final solution included:

  • We implemented our Roster Management & Help Desk service
  • We designed a web-based roster application that integrated to our call centre
  • We provided our client with access to client portal for roster management and visibility across our interactions with employees or contractors
  • This client has reduced workplace attendance issues by 24%

If you’d like to know more about our bespoke Escalation Management and Client Portal services,

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