At The Message Centre, we specialise in providing businesses with tailored solutions by facilitating access to our suite of products and services.
If your business has specific requirements or you wish to discuss different service options, our expert consultants will take you through our process to ensure that we provide a customised solution that’s right for you.
Our Service Process
We are dedicated to helping businesses expand their networks, become more successful at what they do and deliver exceptional customer service.
All of our services are tailored to meet your individual needs, and we’ll work with you to ensure that you have exactly what you require to be more effective within your market by planning and discussing before providing any service.
Step 1: Taking A Brief
The first step is determining what your business needs are. Whether it be a telecommunications package, a live answering service or a business solution, our consultants listen to what your business requires and what outcomes you wish to achieve.
During this stage, you will also provide us with necessary information about your business so that we can provide a service or combination of services that’s right for you. This may include your business style, budgets and how much control you what to maintain over the processes. We will take a brief based on the information you provide.
Step 2: Planning
At The Message Centre, complete transparency and openness is paramount. We are a business partner and our services are an extension to your daily business operations. We plan ahead so that we are able to provide a service that delivers exactly what you want.
During the planning process, we will describe our recommended services package based on our written brief as well as time frames and costs. If there are any details that need to be refined or changed, this can be done during our planning to ensure that we can be as efficient and cost-effective as possible.
Our processes will be documented so that it’s completely clear what steps we will be taking and can be referred back to at any stage. If a problem matrix or incident response process needs to be created, we will also make sure these have been set up and documented.
Step 3: Execution
After the service specifications have been agreed upon, our expert team will put it into action!
For our live answering services, we will also create a custom made script or custom audio greeting when required. Our expert team will use an agreed upon script to ensure your business is represented in the correct way, and will answer all calls using your company name and greeting of your choice. We will provide you with a straightforward guide on how to redirect your calls to us.
Step 4: Ongoing Support
Our team work 24/7 and are here to provide ongoing support whenever you need. If you or your staff members have any questions, our consultants are here anytime to offer assistance. We work as efficiently as possible and ensure that issues are resolved immediately.