Live Answering

  • Australian based Phone Answering service.
  • Friendly, local, native-speaking operators.
  • 24 hours a day, 7 days a week, 365 days a year.
  • Completely customised service with tailored scripts.
  • Over 40 years of industry experience.

If you provide goods and services to your customers, then you’re most likely using phone answering as one way to manage customer queries, sales, bookings, and much more.

Provide your clients with exceptional customer service all year round with our Live Answering service.

Our friendly, local team of operators ensure client calls are managed efficiently and our customised scripts allows your business to stay true to its brand.

Does your business experience any of these dilemmas?

  • Busy periods with a very high volume of calls (e.g. due to seasonality, sales, holiday periods).
  • Customers wanting to get in contact after hours but your business doesn’t have the resources to facilitate.
  • Staff absences which makes it difficult to manage incoming calls.
  • Lots of similar calls coming through that you’d like to manage more effectively.

‘82% of customers have left a company because of a bad customer service experience’- Right Now, 2017

If your business receives a high volume of calls, or you don’t have the internal resources to manage incoming calls, you may be missing out on new customer relationships or even risk losing your current customers. If your business has experienced any of these dilemmas, our Live Answering service can help.

Offering a phone answering service that is friendly, genuine and effective is paramount in ensuring your existing customers are happy, as well as growing your customer base. With over 40 years experience, The Message Centre has provided live answering and voice services to small, medium and large businesses across Australia and in many different industries.

Discuss your business needs with a TMC Expert

How we can help your business

  • Whether you need help all year round or during small busy periods, TMC can help manage your incoming calls.
  • Never miss a call again! Our team works 24/7, all year round, providing exceptional customer service.
  • Our customised scripts and escalation management processes means that our service is completely tailored to your business, its culture and preferences.
  • Our skilled, detail-orientated team will answer and action calls as if they are working from your own business premises.
  • Free up your staff to allow them to focus on core business while our Live Answering team manages incoming calls on your behalf.
  • Casual live answering – available on a short term basis, for up to 30 days.
  • Improve productivity, save time and money!

We provide a number of live answering services including help desk services, casual live answering, after hours support, bookings/appointment scheduling and reception services.