When you need to manage employee and contractor attendance across multiple locations

Overview:

• The client manages several venues and building services across Australia
• The client needed a way for their employees and contractors to call in to confirm attendance to site
• Attendance was tracked by reference to a roster that is provided to TMC by the client
• Non-attendance or non-compliance to rosters needed to be escalated to management on call

Challenge:

• We needed to understand the client roster in order to design and build our solution
• The rosters were fluid, so changes needed to be accommodated and updated in real time
• The client needed full visibility across employee interactions with the call centre
• Our process included capture of sick leave, running late and no shows

Solution:

• We designed a method for our client to upload their roster (by site) to our client portal
• Our scripts integrated to the roster and created a check point in advance of shift start / end times
• Employees were required to contact TMC when they arrived at site to confirm attendance
• At completion of a shift, each employee would need to contact TMC to advise check out

The final solution included:

• We implemented our Roster Management & Help Desk service
• We designed a web-based roster application that integrated to our call centre
• We provided our client with access to client portal for roster management and visibility across our interactions with employees or contractors
• This client has reduced workplace attendance issues by 24%

If you’d like to know more about our bespoke Escalation Management and Client Portal services,

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