When you’re missing sales opportunities because calls are taking too long to be answered

Overview:

• The client could not always get to their callers quickly
• The client had been experiencing high rates of customers hanging up prior to their call being answered
• They engaged us to implement a customised greeting to alert callers that they were currently busy
• The client has halved their incidence of callers hanging up before they can get answered

Challenge:

• Implementing a solution that would provide immediate information to a caller even before they were answered by a person
• Designing short and succinct messages that could be played at intervals with a consistency of branding message

Solution:

• We consulted with the client on the most appropriate wording, incorporating their branding requirements
• We implemented our Business Intro customised greeting
• The client now receives great feedback about their responsiveness and has significantly increased capturing their sales enquiries

If you’d like to know more about our bespoke Business Intro services,