Behind the scenes for thousands of Australian and New Zealand businesses
For more than 50 years, TMC has been the team behind thousands of Australian and New Zealand businesses. Today we run in-house call centres in both markets, with overflow between the two when it suits, and strictly local-only answering when an industry or client preference calls for it.
The breadth of work has grown well beyond the phones. Reception cover, after hours, overflow, appointment management, triage and escalation, outbound, plus HR, help desk, order fulfilment, email and admin, live chat and social. The constant is the people.
How TMC handles your front office
Calls, emails, chats and tickets come in to your business endpoints, route to our team according to the schedule and triggers you’ve set up, and get handled in your business name, on your protocols. Average answer time across the team is under fifteen seconds. From there it’s whatever you’ve briefed: warm transfer, message capture, booking, escalation, full call handling.
We integrate with the systems you already use (CRM, calendar, ticketing, ERP), and you see the call activity in your client portal in real time.
Seven-day free trial, on us
Pick the basic phone answering services you want to try, sign up, and we’ll have you live the same day or the next business day. Use the service for seven days at no cost. If it’s not the right fit, cancel in writing within those seven days and walk away, no charge.
If the service is right, do nothing. On day eight, your trial rolls into our standard service agreement with a three-month minimum term. We’ll walk you through the terms at sign-up so there are no surprises.
Why TMC for your front office
We hire for capability and fit, not just availability. Our people stay, because we invest in them. Once they’re on your business, they learn it properly and represent you well. The technology underneath is built in-house, so we shape the service to your business rather than fitting your business into someone else’s software.
Real-time reporting on every call, every email, every interaction. ISO-certified information security and quality management framework. Decades of operational practice. The business support partner of choice for businesses that take this seriously.
The process
WE LEARN YOUR BUSINESS.
A short briefing call, your scripts, your protocols, your escalation rules.
WE SET UP YOUR SERVICE.
Calls divert from your number to our team on the schedule you’ve set.
CALLS ANSWERED, REPORTED, REPEATED.
You see every call, every action, in your portal.
FAQs
Pricing typically includes a one-off setup fee, a monthly service fee, and usage-based charges depending on minutes, calls, or activity.
For simple messaging services, generally on the same business day. More complex services may require more.
Yes, we offer access to our secure client web portal, subject to privacy compliance.
A live answering service provides professionally trained agents who answer your calls, represent your brand, and manage customer interactions in real time.
Yes, our agents are trained to follow your scripts, tone, and processes so they operate as a seamless extension of your business.
We offer flexible coverage including business hours, after-hours, overflow support, or 24/7 solutions.
