We answer when you can’t. TMC’s live answering will manage all or some of your calls. We offer after hours, overflow and holiday period options and configure an answering protocol specific to your needs.
Know that your business will be well represented as our Australian-based customer service operators use a custom script to speak with your clients in your way. We’re here 24 hours a day, 7 days a week — with TMC as your phone answering service, you won’t miss a call again.
How Live Answering Works
We answer as many calls as you want and communicate with clients using a tailored script that specifies the delivery of information to callers. We also record the details you need us to and relay the message to you immediately. We can deliver messages in several ways, including via:
- Telephone call
- Client Portal
Our team can also live transfer calls to the relevant personnel in your business and inform your staff about the nature of calls. We send you call reports at agreed intervals so you have an organised way to monitor who’s been in touch. Our live answering service helps you to more efficiently manage your calls and streamlines the callback process.
Setting up live answering is simple. We provide you a local number to divert your phones to. You can manually turn this on and off, or automate the time of day you want your phone system to divert to us.
Your Calls, Your Way
We have over 40 years of experience in communications, so we know exceptional service. All your calls are taken by native-speaking customer service operators who are in our Australian offices.
Our phone answering service is tailored and we consult with you to develop a custom script that our customer service operators follow. That way, when we answer your calls, we greet and communicate with your clients just like you do! When we say we are adaptable, we mean it.
We combine our services to help streamline your operations. If you need additional call answering support, we also offer virtual reception, help desk and technical support, bookings and appointment scheduling and call centre services. We can even take orders and process payments on your behalf, and, if you need, work in your CRM, ERP or ticketing system.
Tell Me More
Our phone answering service is a time saving and cost-efficient business solution. Our plans start from as little as $28.14 per month. TMC has various packages, whether you want included calls or fixed rate per unit billing.
Take advantage of our Client Portal where you can access your call history and Business Intelligence (BI) reports to analyse the types, origin and time of your calls. We can even record your calls and make them available to you for your own quality assurance needs. We thrive on customer feedback!
We answer, so you can get back to business. Contact us today to discuss how live answering will streamline your calls, boost efficiency and help you save.
Outsourcing our customer contact to somebody was not an easy decision. TMC spent the time to understand us and then took us through their design and tested it before they took a call. Thanks TMC for your attention to detail, seamless delivery and ongoing care!