Outsourced business support that fits your operation
TMC’s BPO service hands the back-of-house work to a team built to do it well. HR, help desk, order fulfilment, email, live chat, accounts payable / receivable, payroll support, dedicated teams, task-based work. The breadth of work has grown over 50 years. The constant is the people, hired for capability and fit, then trained on your business.
We can deliver from Australia, New Zealand, Philippines, Fiji or Sri Lanka, on whatever blend suits your business. The same training, the same quality, the same transparency, no matter the location.
What can I outsource?
In short, many things. TMC consults first, then makes recommendations based on your business needs. We offer onshore, offshore and blended solutions to manage your business processes. It may be a single service, or a combination.
Processes TMC can help you outsource include:
If you aren’t sure, get in contact and we’ll help you identify the most effective business processes to outsource.
Onshore, offshore, or blended
You decide where the work runs. Australian and New Zealand sites for clients who need fully onshore delivery. Philippines, Fiji and Sri Lanka sites for cost-effective scale. Or a blend of both, depending on what makes sense for your business and the role.
Delivery Models
Two ways to engage the team. Choose by how you want the work delivered, not by what you need done.
Why TMC for your BPO
We hire for the role, not whoever’s available. Our recruitment is skills-based and behavioural, with proper testing for capability and fit. The team that ends up on your business stays. Once they’re in, they’re trained on your processes, your systems, your customers. They become an extension of your team rather than an external supplier.
- Hire perfect first, behavioural and skills-based recruitment
- Onshore and offshore sites, all running to the same quality framework
- Service-level agreements on every engagement
- Transparent pricing built around the role and outcomes, not generic rates
- Real-time reporting through our client portal
FAQs
Pricing typically includes a one-off setup fee, a monthly service fee, and usage-based charges depending on minutes, calls, or activity.
The setup fee includes service scoping, system configuration, and initial onboarding to ensure our delivery is tailored to your business.
No, due to the setup and onboarding involved, free trials are not offered.
Costs typically include a one-off talent sourcing fee (often waived if sourced internally), a monthly service management fee, and the salary of your dedicated team member.
Costs can start from under $10 per hour, depending on the role, experience level, and responsibilities required.
We take the time to understand your role requirements, skills needed, and company culture, then source and screen candidates to find the best fit for your business.
