Hosted IVR, built around your business
Looking for a smarter way to handle calls? Our hosted IVR puts you in control, delivering the right experience for every caller. Built in Australia and New Zealand, customised to your business, so your customers always feel heard and your team isn’t run off its feet.
No more clunky phone menus that frustrate the people calling in. We tailor greetings, prompts and call flows to match your brand, with the option to send calls straight to our local agents when you’re flat out. Whether you want VIP callers put through quickly, after-hours support, or a professional touch on every call, we’ve got it covered. With 24/7 business support, your business stays switched on, even when you clock off.
What’s included
- Fully customisable IVR menus and greetings
- Live 24/7 local answering when you need it
- Priority routing for VIPs and urgent calls
- Streamlined call handling for better customer support
- Cost-effective, scalable solutions for any business
- Custom audio greetings and on-hold music
- Real-time reporting on menu paths and outcomes
Where this works best
- High-volume inbound where the same questions repeat
- Multi-department businesses where calls need to land in the right place
- After-hours operations where the routing changes outside business hours
- VIP-tier service where some callers shouldn’t have to navigate a menu
- Businesses moving from manual reception to a more scalable model
IVR and Business Intro audio samples
Why TMC for IVR
A good IVR makes a customer’s life easier, not harder. Ours is designed by people who answer phones for a living, which means we know what callers find frustrating and what gets them to the right person fastest. Most clients see call resolution times come down within the first month.
We design a hosted IVR introduction.
Our bespoke system manages and routes the call.
The call gets routed to your office or a team member’s mobile.
Alternatively the call can also be routed to a TMC service.
Hosted Interactive Voice Response (IVR) Price Guide
Pricing displayed in $AUD and $NZD
