Always-on chat support, powered by AI
Our chatbots answer common questions, capture enquiries, and route customers to the right place, 24/7. They reduce response times, lighten the load on your team, and ensure customers get help fast. Instant answers. Smarter hand-offs. Fewer tickets. Chat that actually helps, not frustrates.
A customer lands on your site at 11pm with a question. They open the chat. The bot engages immediately, in your brand voice. If the question is one of the ones we’ve trained the bot on (pricing, hours, location, basic product information, simple bookings), it handles it. The customer gets an answer in seconds.
If the question’s complex, or the customer asks for a person, the bot captures the context (who, what, when, what they’ve asked) and passes the conversation to our in-house chat team. The customer doesn’t repeat themselves. The handover is smooth and the customer keeps moving forward.
What chat bots do well
- Answer FAQs in real time
- Capture lead information up front (name, contact, enquiry type)
- Guide customers through simple actions (booking, ordering, basic troubleshooting)
- Qualify leads before passing to your sales team
- Hand over to a human, with full conversation context, when needed
How chat bots work
Step 1: A customer starts the chat: Your chatbot engages instantly on your website, landing page or customer portal.
Step 2: The chatbot handles common questions: It answers FAQs, provides basic information, and guides customers through simple actions.
Step 3: Key details captured automatically: The chatbot collects names, contact details, booking info or enquiry type up front.
Step 4: Smart hand-off to a human if needed: When a query becomes complex, the chatbot passes the conversation to a human team member with full context.
Step 5: Cleaner, faster conversations: Fewer repetitive questions, quicker responses, and a better experience for both customers and your team.
Three integrated chat solutions
TMC offers three chat configurations, each with smooth escalation to live operators via our Live Chat platform.
We’ll recommend the configuration that suits your traffic and team during set-up.
Why chat bots from TMC
The advantage of a chat partner who’s been answering customer queries for over 50 years isn’t the AI. It’s the live team behind it. When the bot can’t answer, the customer doesn’t get stuck or shunted to email. They get a real, local person, with the context already captured. That’s the experience customers expect, and the experience that converts.
Chat Bots Pricing
Pricing displayed in $AUD and $NZD
