Direct command of your outsourced team
TMC provides direct command of your outsourced team and operations. Our service includes ongoing support and collaborative performance management.
We start with a client briefing to ascertain the technical and behavioural requirements of the position. We then match the candidate requirements to our database of skilled and screened candidates, or advertise the role if needed. Skills and behavioural testing tailored to the position ensures a strong shortlist. You ultimately select the best person for the job.
Building an outsourced team can boost your capacity, reduce costs and create new market opportunities. We help you draw on local and international resources to build your own outsourced team.
What dedicated resources frees up
Once your team is freed from administrative tasks, they can focus on core business and new opportunities.
Drawing on an outsourced workforce can also be part of an expansion strategy. Your outsourced team can support product development and help you build into markets your business hasn’t reached yet.
Cost is the other lever. Your team can sit onshore, nearshore, offshore or across a mix, depending on the role and your budget. Offshore roles can reduce overheads substantially. Onshore roles bring in capability your budget previously didn’t cover. We recommend the mix that fits the work, not the other way around.
What we offer
- Customer support and call centre operations
- Technical support and IT monitoring
- Back-office services and operational management
- Marketing, content moderation and community management
- Bookkeeping, reconciliation and payroll support
- HR and recruitment
- Other roles, on request
Our approach
We follow a clear process to integrate dedicated resources into your operation:
Project planning and documentation: Detailed needs analysis, position description, infrastructure and technology, training material.
Recruitment and training: Behavioural and skills-based testing, shortlist of pre-screened candidates, you interview and select.
Infrastructure and implementation: Equipped office, tier-one internet and voice, full security and compliance audit for hybrid or work-from-home setups.
Ongoing delivery and reporting: You direct the team. We provide ongoing support, performance visibility and quality assurance.
Service-level agreement: Agreed SLA underpins the engagement.
Pricing built around the role
Our BPO pricing is tailored based on the skills, experience and responsibility required, so you only pay for the capability your business actually needs. No two businesses, or roles, are the same, and neither is our pricing.
We take into account:
- Role complexity and scope of responsibility
- Required experience, training and technical skill
- Level of autonomy and decision-making
- Hours, coverage requirements and workload variability
The result: a fair, transparent and scalable pricing model that aligns with your business needs.
Ready to build your team?
We provide the structure: complete operational infrastructure and local expertise.
We deliver the oversight: dedicated account management and quality assurance.
We source the talent: qualified, multilingual professionals ready to work.
The right person, guaranteed
Pricing for dedicated resources is tailored to the role, so we quote it rather than publish it. What we will put in writing: if a team member isn’t the right fit, we replace them. Our replacement guarantee means the recruitment risk sits with us, not with you
