Email and admin, your way
TMC enhances your communications by managing your emails and administrative tasks the way you want. We do this through automated systems or by monitoring platforms ourselves. Whether you need us to check your inbox after hours or when staff are on leave, we’ll be there to organise and respond.
You can direct us to manage certain requests, access your inbox, software and systems, or action what you forward to us. Because we’re adaptable, we shape the process to your business.
What we cover
We can react to messages coming via your CRM, ERP or ticketing systems. We can respond to error codes from servers or alarms from automated monitoring systems. Once an issue comes to our attention, we take the necessary action to resolve it. The procedure is fully customised, including who should be alerted when, and at which times.
We can also deliver proactive communications. However you want to get your message across, we’ll do it in the style of your brand. Our in-house team can help with copywriting and design so you connect with clients in an engaging way. We can send communications in a range of formats:
- Updates to job tracking and ticketing
- Lead qualification
- Sales enquiries
- Web form integration
- Service updates to clients
- Staff communications
- Internal and external newsletters
- VIP invitations
- Event notifications
- Welcome, progress and confirmation emails
Email support that fits with the rest of your operation
Like our phone answering service, our email and admin support is designed with flexibility in mind. You can use it standalone or as part of other business solutions we offer.
You may want us to monitor specific inboxes and provide technical support. We can also make bookings, confirm appointments or process customer orders on your behalf. We can use email to administer customer satisfaction surveys, or as part of our order fulfilment and payment gateway. We take the work out of keeping tabs on how your emails perform and who’s opening them.
Why TMC for your inbox
Email’s the channel businesses most often neglect because the consequences of a slow reply aren’t immediate. They show up later, in lost leads, frustrated customers and the sense that no one’s home. Outsource the inbox to a team that treats it like the front door, and the change in customer experience is noticeable.
