What is overflow call handling?
Overflow isn’t only volume. It’s seasonal peaks, sick days, school holidays, the lead-up to Christmas, the unexpected weather event, the new product launch. Anything that turns a normal call day into a flood. TMC’s overflow service catches the calls your team can’t, on whatever schedule and trigger you set.
When we answer your overflow calls, we ensure that a clear and actionable message is relayed to your team. We can even suggest the best time for you to call back. You return organised messages, not voicemail tag.
How overflow runs
You can route to us only when all your lines are busy, only between certain hours, only on certain days, or whenever a specific person isn’t available. Our primary call centre handles the calls according to protocols and processes we’ve developed with you ahead of time. We use a custom script so our team stays on brand and on message.
Because we answer on your terms, you customise what we answer. VIPs aren’t missed. Urgent actions are put to the top of the message queue. We can set up different protocols for after-hours overflow or offer a callback service.
- Triggered overflow on busy lines, time-of-day or specific days
- Calls answered in your business name, on your script
- Message capture, warm transfer, or full call handling
- Reporting on every overflow call, in real time
- Scales up for known peaks (sales, EOFY, Christmas, weather)
Overflow on your terms
Our overflow call answering services aren’t only for when you have too many calls. Many clients use our answering service to boost their workflow and meet critical deadlines. To TMC, overflow is whatever you say it is. Your staff may be in a meeting. You may need to switch off for a few hours. Whatever the reason, activate the divert and we manage your calls.
Choose TMC for your overflow
The cost of an unanswered call isn’t only the immediate sale. It’s the perception that your business is hard to reach, and the time your team spends chasing voicemail tag the next morning. Overflow done well removes both. The right people in the job, on the protocol you’ve briefed, every time.
Seasonal surges in call volume Max out your line capacity.
We answer overflow calls just like a memebr of your team from our call centre.
We use our CRM ticketing system to track each request.
You can only pay for what you use!
Overflow Call Handling Price Guide
Pricing displayed in $AUD and $NZD
