About TMC

A business support partner, built for the long haul.

For over 50 years, TMC has been the team behind thousands of Australian and New Zealand businesses. We started with phones. We grew into everything that supports them.

Call 1300 728 268 (Aus)  |  0800 230 000 (NZ)

The TMC Story

The story so far

TMC started in 1974 as a telephone answering service. In the years since, we’ve grown into a business support partner for Australian and New Zealand businesses across every industry, running the work that keeps operations going so our clients can focus on the work that grows the business.

Today we run live call centres in Australia and New Zealand, deliver back-office support onshore and offshore, build conversational AI that works alongside our human teams, and run the telco infrastructure that ties it all together. Same job we started with, just a wider definition of support.

What hasn’t changed: the focus on getting the right people in front of your customers, and making sure they’re backed by the right technology. That mix is what turns a vendor into a partner..

  • 50+ years in operation
  • Australian and New Zealand call centres
  • Onshore, offshore or blended BPO
  • Conversational AI that works with humans, not instead of them
  • Hosted telco and reporting infrastructure
Our difference

The people you wish you had

TMC isn’t a services supplier. We’re a business support partner. That difference shows up in three ways.

Long-term relationships,
not transactions.

100%

We work with our clients for years, not months. Some of the businesses on our books have been with us for over two decades. That’s because we treat your operations like ours, and earn the right to stay.

The right people,
the right fit.

100%

We hire for capability and fit, not just availability. Our people stay, because we invest in them. When we put a team on your business, they learn it properly and represent you well.

Backed by our
own technology.

100%

We’ve built our own platform for call routing, reporting and integration. That means we shape the service to your business, rather than fitting your business into someone else’s software. Real-time reporting, full transparency, no black box.

We have the people you wish you had, and the technology to back them.

ISO Certifications

Held to the same standards we hold ourselves to

TMC is independently certified to the standards that govern how we run, how we protect your data, and how we manage AI responsibly.

ISO Certifications
These aren’t badges. They’re how we prove what we promise.
Meet our team

Not just qualified.
The right fit.

The people who answer your phones, run your support, and represent your brand to your customers, those are TMC’s people. Which means how we hire them matters.

We don’t hire whoever’s available. We match each person to the businesses they’ll be working on, taking into account skill, character, and the kind of work they’ll be doing. The result is a team that fits, stays, and treats your customers the way you would.

Everyone you work with through TMC is trained, supported, and backed by the rest of our team and our infrastructure. We back them because they’re representing you.

Our Team
While our technology is second to none, it’s our people who make all the difference.
Think you’d be a good fit for us?
Meet our team

Not just qualified.
The right fit.

The people who answer your phones, run your support, and represent your brand to your customers, those are TMC’s people. Which means how we hire them matters.

We don’t hire whoever’s available. We match each person to the businesses they’ll be working on, taking into account skill, character, and the kind of work they’ll be doing. The result is a team that fits, stays, and treats your customers the way you would.

Everyone you work with through TMC is trained, supported, and backed by the rest of our team and our infrastructure. We back them because they’re representing you.

Our Team
While our technology is second to none, it’s our people who make all the difference.
Think you’d be a good fit for us?
Alex Del Brocco

Alex Del Brocco

Managing Director

David Hale

David Hale

Operations Manager

Adnan Avdic

Adnan Avdic

Operations Enablement Co-Ordinator

Damir Avdic

Damir Avdic

Information Technology Expert

Dean Bonnici

Dean Bonnici

Technology & Infrastructure

Trish Richardson

Trish Richardson

Quality Assurance & Resourcing

Alessia Zanboni

Alessia Zanaboni

HR & Resourcing Administrator

Ryan Withers

Ryan Withers

Account Manager, Business Development

Sarah

Sarah Parish

Team Leader, Learning & Development

Marisa Kunia

Marisa Kunia

Client Relationship Manager

Brita Falefitu

Brita Falefitu

Client Services Team Leader

Val Viardo

Val Viardo

General Manager (Philippine Operations)

Sherwyne Anne O. Al Fouzan

Sherwyne Anne O. Al Fouzan

Human Resources (Philippine Operations)

Rhesa Riadi Halim

Rhesa Riadi Halim

System Network Administrator

Varinnia Hunter

Varinnia Hunter

Workforce Planner (New Zealand Operations)

Jenesh Budia

Jenesh Budia

Customer Relationship Manager (New Zealand Operations)

David Lloyd

David Lloyd

Business Development Executive (Australasia)

Janne Raquel Matubis

Janne Raquel Matubis

Lead Generation Specialist (Philippine Operations)

Want to talk?

Tell us what’s weighing your team down. We’ll show you how we’d run it.

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