A business channel, not a side tool
Customers expect a quick reply, and a text often gets one faster than a call. Our SMS and MMS platform lets your team send, receive and manage business messaging from a single dashboard, on its own or wired into your call centre. It makes texting a proper business channel, not a side tool.
One dashboard for every message
See inbound and outbound messages in real time, assign them to the right person, and keep the full conversation history in one place. No more messages scattered across phones and personal inboxes.
- Real-time view of inbound and outbound
- Threaded, easy-to-follow conversations
- Assign or transfer messages between team members
- Internal notes for context
- Full customer history retained
MMS, when text isn’t enough
Send images, PDFs, brochures and promotions, not just words, for the times a picture or a document does the work a paragraph can’t.
SMS to email, built for call centres
This is where the platform earns its keep for a busy team. A customer texts your business number, the message lands in your shared inbox as an email, your team replies by email, and the reply goes back to the customer as a text. Route messages into Support, Sales or Enquiries inboxes so nothing gets missed and the team works the way it already does.
Campaigns and bulk messaging
Reach your list directly: promotions, appointment reminders, service alerts and follow-ups. Compliant, reliable, and managed from the same dashboard.
Automation for the routine
- Auto-replies for after hours or missed messages
- Keyword-triggered responses
- Saved message templates
- Scheduled sends
Quick replies without the manual work, so your team’s time goes to the conversations that need a person.
Fits your existing tools
Connects to your CRM, your helpdesk and ticketing (Zendesk, Freshdesk and the like), booking systems, and custom apps via API. Messaging becomes part of how you already work, not another system to log into.
Reporting you can act on
Delivery reports, response tracking, campaign analytics and team response times. The numbers you need to see what’s working.
Reliable and secure
Carrier-grade delivery, high delivery rates, secure handling of customer data, and room to grow as your volume does.
Where businesses use it
- Customer service: handle inbound enquiries by text, in the platform or through the call centre
- Appointment reminders: fewer no-shows
- Sales: reply faster and convert more leads with two-way messaging
- Field services: real-time updates, ETAs and job confirmations
Why TMC
A messaging platform backed by a live Australian call centre and 50 years of handling customer contact. Flexible workflows, platform or email-based, Australian-based support, and a setup shaped around how your business actually runs.
