Business Process Outsourcing

Your business can be more efficient and save on costs. With TMC as your business support partner, we can take over single or multiple aspects of your operations through onshore business process outsourcing. As a BPO company, when you outsource to us in an onshore capacity, we manage portions of your work here locally in New Zealand — we are highly effective at streamlining your business operations.

Our customised outsourcing services allows your business to leverage the strategy, technology, resources and vendor management to improve your operations. You may wish to expand or save on costs. Outsourcing provides flexible and specialist support with convenience to you.

We have vast experience in tailoring solutions that deliver measurable outcomes to our clients. You don’t have to be a large multinational organisation to benefit from TMC’s onshore outsourcing services.

What Can I Outsource?

In short, many things! TMC will consult first, then make recommendations depending on your business needs. At TMC, we offer both onshore and offshore solutions to manage your business process outsourcing. It may be a combination of several services that we recommend. Processes that TMC can help you outsource in an onshore capacity include:

• Phone Answering
• Email Management
• Sales Enquiries
• Lead Generation
• Appointment Scheduling
• Customer Service
• Sales Support
• Data Capture & Management
• Order Fulfilment & Payment Gateway
• Back Office Support
• Triage & Escalation

If you aren’t sure, get in contact with us and we help you identify the most effective business processes to outsource.

Steps to Successful Outsourcing

At TMC, we do outsourcing right. This means we will help your business to work smarter and look for ways to optimise how we do this. We don’t set and forget.

Begin with a consultation to identify what solutions are possible. Around your requirements, we develop a robust process workflow to ensure your outsourcing is successful, customisable and measurable. This process includes:

• A complete review and understanding of process requirements
• Development of systems and platforms to deliver the service
• Training of dedicated team members to campaigns and tasks
• Implementation of reporting tools to measure on-going performance and delivery

Customised Outsourcing

When TMC handles your outsourcing, we offer a range of options. Use our services long term, short term or for ad hoc assignments. Where outsourcing includes allocation of dedicated team members or resources, you can be involved in the selection of staff that will be on your outsourced team.

Our pricing models are transactional based on per unit rates or work delivered. Where you opt for dedicated resources, these are charged at agreed hourly rates.

Updates about your outsourced services are available through our dedicated Client Portal. On the portal, you can monitor call activity and update details as needed. Business Intelligence (BI) reporting is also available so you can access aggregated data to recognise trends and opportunities for your business. If your service requires extra supervision, we can provide a dedicated team member who directly manages the employees delivering your outsourced business service.

Outsourcing saves you time, money and on admin. Contact us to learn how we can integrate business process outsourcing into your operations today.