When your current VOIP solution has poor call quality
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
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Public and Workplace Safety
When you need quality control reviews for continuous improvement
Overview: The client had a 24/7 helpdesk service with complex call flows These flows involved multiple decision points in order to resolve the call efficiently. They engaged us to enhance
When you need to validate your after hours service calls
Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery
When you want to compliment the user experience for your website with live help options
Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to
When you need 24/7 remote monitoring to keep people safe
Overview: An Information Technology and services provider of alarm monitoring equipment required a New Zealand based partner to provide 24/7 contact centre support. In the event of an alarm being
When you need to convert qualified leads into appointments for your sales team
Overview: The client was receiving more leads than they could handle each week They engaged us to call these leads and arrange appointment times in a shared calendar for their
When you have a high volume of data to be captured in the most cost-effective way
Overview: The client had an existing team of specialist data capture analysts Specialist data capture analysts were being used for low skill data processing They engaged us to build a
When you need to integrate email support into your inbound call management
Overview: Our client already used our services for voice related call handling and escalation services Our client secured a new contract that included a new requirement for handling automated email
When you need to monitor the health and safety of your people working remotely
Overview: TMC’s unique approach toward 24/7 remote and lone worker safety and wellbeing enabled University of Tasmania to replace a long standing, yet manually intensive process, with minimal disruption to
When you need a better way to verify worksite attendance by employees and contractors
Overview The client manages several accommodations and building services across New Zealand The client needed a way to monitor workplace attendance of its employees and contractors Attendance was tracked by
When you need to keep your people monitored and safe when they are out visiting private homes
Overview: The client has various employees attending private homes to care for home patients The health and safety of its employees was a real risk that needed to be addressed
When you need to manage employee and contractor attendance across multiple locations
Overview: The client manages several venues and building services across New Zealand The client needed a way for their employees and contractors to call in to confirm attendance to site
When you need an on demand inbound contact centre to handle customer queries
Overview: The client needed a highly responsive outsourced contact centre partner to help handle data breach events They engaged us to provide multiple global freecall numbers that could be used
When you need better visibility of your people’s movements whilst attending call-outs
Overview: The client had concerns that their manual processes were not effectively monitoring guards They engaged us to take on their afterhours calls and escalate urgent work to them as
When you need after hours support for residents in retirement villages
Overview: The client had multiple retirement villages under their care and needed to increase their afterhours support processes for residents who may need anything from reassurance if they are feeling
When your internal technician call-out process is prone to error and expensive to resource
Overview: The client ‘s internal process for handling after hours was inefficient and prone to error due to legacy manual processes They engaged us to provide an Afterhours Service Provider
When you need the capability to handle after hours technician callouts submitted by email
Overview: The client had one of their major clients with an email-based approach to advising of technician callouts, which was becoming problematic to handle They engaged us to take-over these
When you need contact centre overflow capacity to help handle event driven call spikes
Overview: National media organisation client was being overrun with calls resulting in 1000’s of calls being unanswered on a daily basis This was creating significant negative feedback from their customer
When you need a back up contact centre in the event of a site shut down
Overview: National doctor’s locum service needed a robust business continuity plan in the event of a full site failure The solution needed to be bespoke, readily available 247 and able