When winning new business requires a new contact centre to be up and running in less than a week

Overview:

• The client needed a new inbound number and after hours contact centre for a new contract they had just won
• They engaged us to provide a 1800 and contact centre service

Challenge:

• The services required need to be implemented within a week

Solution:

• We worked with the client to ensure we had a proper understanding of the call handling process
• We sourced a 1800 for the client to advertise to their new client
• We implemented the after hours contact centre solution within 3 days

The final solution included:

• We implemented our TMC Connect 1800 Service
• We implemented our Escalation Management and Triage service as the contact centre solution customising it to the client’s requirements
• The solution was implemented and operational within 3 days to the satisfaction of the client

If you’d like to know more about our bespoke 1800 and Escalation Management and Triage services,