Overview: The client had an existing service which was insufficient for their needs and needed additional functionality to better support their customers. They engaged us to take advantage of enhanced
Overview: A small electrician business needed someone to answer calls to their mobile so they wouldn’t be disrupted on the job. They simply wanted messages to be taken so that
Overview The client manages several accommodations and building services across New Zealand The client needed a way to monitor workplace attendance of its employees and contractors Attendance was tracked by
Overview: A local cleaning service business was looking to outsource their call answering service due to significant growth in their business The service was set up to primarily manage all
Overview: National building service was seeking an outsourced partner to manage business hours overflow and afterhours call answering service The service had to be capable of handling complex escalations to
Overview: National franchise business was seeking an outsourced partner to manage call answering service The service had to be capable of delivering sales leads to specific franchisees by geography /
Overview: National franchise business was seeking a replacement outsourced partner to manage their call answering service (they were very disgruntling with their current provider due to quality issues as well
Overview: National franchise business was seeking a more cost-effective outsourced partner to manage their call answering service (they were very disgruntling with their current provider due to increasing costs as
Overview: The client had 2 hotel and short stay accommodation premises which required a staff member to be available 24 hours in case of an emergency repair or lock-out situation
Overview: The client needed a professional, efficient and scalable way to manage inbound calls They engaged us to qualify calls and allocate to appropriate teams based on need and location
Overview: The client had one of their major clients with an email-based approach to advising of technician callouts, which was becoming problematic to handle They engaged us to take-over these
Overview: Global heating, Hot water and cooling client was susceptible to huge spikes in call flows during the changing of seasons, resulting in 1000+ calls being unanswered on their busiest
Overview: National media organisation client was being overrun with calls resulting in 1000’s of calls being unanswered on a daily basis This was creating significant negative feedback from their customer
Overview: A local roller door and gate repair service was looking to outsource their call answering service due to significant growth in their business The service was set up to
Overview: The client had been affected by NBN being down They engaged us for a temporary service until it was fixed The client has since come to value our service
Overview: The client could not always get to their callers quickly The client had been experiencing high rates of customers hanging up prior to their call being answered They engaged
