When you need to ensure the safety of workers while travelling
Overview: The client had mining exploration personnel in the field on a regular basis and were increasing concerned of the need to provide a monitoring service that could improve upon
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When you need a scalable communications solution for a new business with big plans
Overview: The client had unknown contact volumes and needed a low-cost flexible scalable solution They engaged us as part of an overall outsourced service for all their customer interactions TMC’s
When you need to improve your response to new business enquiries
Overview: The client had a mobile sales force working with new estate display homes making it difficult to track success rates of customers expressing interest They engaged us to answer
When you need more from your live answering and appointment booking partner
Overview: The client had become dissatisfied with their current provider and wanted a change for their psychology practice They engaged us to handle their calls and bookings and improve the
When you need to the most cost-effective communication solution
Overview: The client had been using an afterhours contact centre but this was becoming too expensive They engaged us to a more cost-effective solution The client has now been very
When basic live answering is inadequate for your expanding business needs
Overview: The client had an existing service which was insufficient for their needs and needed additional functionality to better support their customers. They engaged us to take advantage of enhanced
When you need a quick and easy way to manage calls and forward messages during COVID lockdown
Overview: A legal practice located in Wellington needed to implement work from home as a result of the stage 4 lock downs by the Victorian Government Our client needed a
When you need help answering calls so you can concentrate on handling jobs
Overview: A domestic and commercial glass replacement company urgently needed a New Zealand based live answering service to answer their calls so they could concentrate on their ever increasing workload.
When you need someone to answer calls to your mobile while you’re out on the job
Overview: A small electrician business needed someone to answer calls to their mobile so they wouldn’t be disrupted on the job. They simply wanted messages to be taken so that
When you need a better way to verify worksite attendance by employees and contractors
Overview The client manages several accommodations and building services across New Zealand The client needed a way to monitor workplace attendance of its employees and contractors Attendance was tracked by
When you need to scale you after hours and business overflow call capability
Overview: The client has its own in-house contact centre and needed scalability The scope included full integration to existing CRM software and contact lists for escalation The requirements included the
When you need to keep your people monitored and safe when they are out visiting private homes
Overview: The client has various employees attending private homes to care for home patients The health and safety of its employees was a real risk that needed to be addressed
When you need to manage employee and contractor attendance across multiple locations
Overview: The client manages several venues and building services across New Zealand The client needed a way for their employees and contractors to call in to confirm attendance to site
When you need flexible resources to handle calls about emergency incidents and keep families informed
Overview: A large provider of aged care and support services comprising retirement villages and aged care facilities, was extremely concerned that they may not be properly prepared in the case
When you need to manage an unprecedented surge in inbound calls
Overview: The client had an existing team of specialists overrun by incoming calls, creating long wait times and missed calls and resulting in a poor customer experience and damage to
When your start-up business needs a 24/7 contact centre
Overview: The client was consulting with a start-up business to help mitigate risks to staff and customers and meet regulatory compliance issues associated with a new ride share venture They
When you need to manage the communications of hundreds of tenants effectively
Overview: The client had multiple high-rise accommodation towers, each with 100’s of tenants and serviced by a building manager. The building managers were often hard to contact either because they
When you need three-way call handling outside business hours
Overview: The client had an existing team of specialists with business hour capability The client had secured a new contract that required services across a 24/7 timeframe They engaged us
When your small business is growing fast and so is the volume of incoming calls
Overview: A local cleaning service business was looking to outsource their call answering service due to significant growth in their business The service was set up to primarily manage all
When you need a communications plan for emergency incidents
Overview: The client has multiple locations each with their own technology The staffing arrangements were such that a large portion of the day and night was left without phone answering