Pain Point
Current provider no longer performing to expectation
Overview:
- The client had become dissatisfied with their current provider and wanted a change for their psychology practice
- They engaged us to handle their calls and bookings and improve the service for their customers
- The client was very satisfied with our responsiveness and approach
Challenge:
- The client needed us to work in their bookings system
- The client wanted to port their advertised number as part of the process
Solution:
- We identified the client requirements and proceeded with a simple answering service capable of integrating with their booking system
- We included brief instructions for our agents as to how to manage bookings
- We arranged the porting of their number to coincide with us taking over the service
The final solution included:
- We implemented our Live Answer Messaging and Bookings Management Service
- We used our TMC Connect hosting service to port their number
- The client has the confidence that their bookings are being handled efficiently
If you’d like to know more about our bespoke Live Answer Messaging and Booking services,