Multiple 1800 and Freecall numbers answered by the same contact centre

Overview:

• The client needed 1800 and Freecall numbers in Australia and New Zealand
• These numbers would need to be answered by the same contact centre
• They engaged us to provide not only the 1300 services and the contact centre solution

Challenge:

• Providing a high quality international Freecall service, as their current provider was very poor
• Answering the calls in a way that demonstrated a sound understanding of each country’s unique requirements

Solution:

• We worked with the client to identify to port their existing number and provided a new service.
• We then identified the best approach for handling their calls
• The client was able to provide the 24/7 support demanded by their clients in a rapidly expanding industry.

The final solution included:

• We implemented our TMC Connect International Freecall services and 1800 Service.
• We implemented our Help Desk and Escalation Management service to handle the calls
• The client now has piece of mind that their calls are delivered on a high quality network and that no calls will be missed

If you’d like to know more about our bespoke International Freecall, 1800 and Help Desk and Support services,