Multiple 1800 and Freecall numbers answered by the same contact centre
Overview: The client needed 1800 and Freecall numbers in Australia and New Zealand These numbers would need to be answered by the same contact centre They engaged us to provide
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Building, Construction and Facilities Management
When your current VOIP solution has poor call quality
Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with
When you need quality control reviews for continuous improvement
Overview: The client had a 24/7 helpdesk service with complex call flows These flows involved multiple decision points in order to resolve the call efficiently. They engaged us to enhance
When you need to validate your after hours service calls
Overview: The client had an after hours call out service whereby callers could request urgent attendance without paying up front This was resulting in high costs being incurred without recovery
When you need live answering services for multiple businesses within the one office
Overview: Our client, Anytime Offices, provides flexible workspace solutions including private offices, coworking desks, virtual offices and meeting rooms. They engaged us because their customers were needing live answering services for
When you want to compliment the user experience for your website with live help options
Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to
When you need to monitor your social media enquiries 24/7
Overview: The client had unknown contact volumes and needed a low-cost flexible scalable solution to handle their Facebook page queries They engaged us as part of an overall outsourced service
When you need 24/7 remote monitoring to keep people safe
Overview: An Information Technology and services provider of alarm monitoring equipment required a New Zealand based partner to provide 24/7 contact centre support. In the event of an alarm being
When you need to convert qualified leads into appointments for your sales team
Overview: The client was receiving more leads than they could handle each week They engaged us to call these leads and arrange appointment times in a shared calendar for their
When you have a high volume of data to be captured in the most cost-effective way
Overview: The client had an existing team of specialist data capture analysts Specialist data capture analysts were being used for low skill data processing They engaged us to build a
When you need to integrate email and bot support into your inbound call management
Overview: Our client already used our services for voice related call handling and escalation services Our client secured a new contract that included a new requirement for handling automated alerts
When you need to monitor the health and safety of your people working remotely
Overview: TMC’s unique approach toward 24/7 remote and lone worker safety and wellbeing enabled University of Tasmania to replace a long standing, yet manually intensive process, with minimal disruption to
When you need a scalable communications solution for a new business with big plans
Overview: The client had unknown contact volumes and needed a low-cost flexible scalable solution They engaged us as part of an overall outsourced service for all their customer interactions TMC’s
When you need to improve your response to new business enquiries
Overview: The client had a mobile sales force working with new estate display homes making it difficult to track success rates of customers expressing interest They engaged us to answer
When basic live answering is inadequate for your expanding business needs
Overview: The client had an existing service which was insufficient for their needs and needed additional functionality to better support their customers. They engaged us to take advantage of enhanced
When you need help answering calls so you can concentrate on handling jobs
Overview: A domestic and commercial glass replacement company urgently needed a New Zealand based live answering service to answer their calls so they could concentrate on their ever increasing workload.
When you need a better way to verify worksite attendance by employees and contractors
Overview The client manages several accommodations and building services across New Zealand The client needed a way to monitor workplace attendance of its employees and contractors Attendance was tracked by
When you need to manage the communications of hundreds of tenants effectively
Overview: The client had multiple high-rise accommodation towers, each with 100’s of tenants and serviced by a building manager. The building managers were often hard to contact either because they
When you need backup support for your reception
Overview: The client had a receptionist for whom they needed backup in case of busy times and afterhours They engaged us to provide a 24/7 overflow service for their co-working
When missed calls are creating a poor customer experience
Overview: The client had an existing team of specialists overrun by incoming calls, creating long wait times and missed calls and resulting in a poor customer experience They engaged us