Pain Point
NBN issues creating problems for customers trying to call
Overview:
- The client had been affected by NBN being down
- They engaged us for a temporary service until it was fixed
- The client has since come to value our service and is now an ongoing client
Challenge:
- Urgent implementation
- Perceived potential network related issues impacting the client to be able to divert to us
Solution:
- We worked with the client to get ap proper understanding of the network issues
- We explained the simplicity of diverting their number to us to minimise any downtime
- Then we implemented the service same day
The final solution included:
- We implemented our Casual Live Answer service customised to the client’s requirements for taking messages and emailing them through
- Following the success of the temporary service, we progressed to a longterm service without any disruption.
- The client is now a very satisfied long term client
If you’d like to know more about our bespoke Casual services,