When you need a freecall number in multiple countries for a short-term initiative.

Overview:

• The client needed specific inbound numbers for a once off short-term project.
• These numbers were to be advertised in emails and mailouts
• These numbers were to be Freecall to minimise barriers for people to call
• They engaged us to provide not only the overseas services but also the temporary contact centre to take the calls

Challenge

• Freecall numbers were required in multiple countries that needed to be answered centrally in New Zealand
• The calls were to be handled by us using our Help Desk and Support Solution

Solution

• We worked with the client to ensure we had the numbers available as a priority and a proper understanding of the call flows
• We sourced the oversees numbers within 48 hours
• The client was able to send out their advices within the time required and stand up our contact centre solution in parallel.

The final solution included:

• We implemented our TMC Connect International Freecall services and 1800 Service for advertising.
• We implemented our Help Desk and Support Service as the contact centre solution customising it to the clients exacting requirements
• The client experienced their desired campaign outcome

If you’d like to know more about our bespoke International Freecall, 1800 and Help Desk and Support services,