Could your Industry need a Virtual Receptionist?
Christmas and New Years are some of the busiest times of the year for most businesses. Salons often get booked out in the lead-up, while restaurants become fully booked during the holiday period to cater for parties and last-minute catchups!
Not to mention the rising temperatures leading to the rising demand for air conditioning servicing.
To help keep up with the surge in incoming calls, a reliable virtual receptionist service could be the perfect solution for your business.
No matter the industry or the size of your business – partnering with a virtual receptionist can streamline your business’ communication needs. This is achieved by ensuring all customers have a personalised point of contact 24hrs, 7 days a week during the holiday season.
Let’s unpack how a virtual receptionist could help during the holiday season.
You’re on leave, but work doesn’t stop
There’s always a chance that problems could arise while you’re on leave.
A customer may need to speak to you about an urgent matter.
> Whether it’s a burst pipe, medical emergency, someone seeking urgent legal advice or simply a customer wanting to make an enquiry – it’s important to remain available to your clients.
Do you find yourself working overtime to accommodate customers?
Even the longest of working hours may not guarantee that you’ll be readily available. It’s just as important to switch off and spend quality time with family, friends and most importantly yourself.
This is where a virtual receptionist could be the perfect time saving and efficiency optimising solution for your business.
While you’re relaxing at the beach or enjoying some quality time away in the countryside, you can rest assured that all calls will be answered.
How do we know what to say?
- The beauty of a Virtual Receptionist is customisation.
- Your business communication needs will remain fully operational.
- Calls are handled according to specific protocols that have been developed ahead of time.
- We sit down and map out your individual business needs.
We follow custom scripts!
The scripts are designed by you so that the operators stay on brand and message.
> A clear and actionable message is then relayed to your team.
Our Virtual Reception service doesn’t just stop there. With this comes the option of:
- Overflow-call handling,
- Afterhours &
- 24/7 availability
Virtual reception services have also formed an integral component of many business owners’ business continuity planning (BCP) and broader risk mitigation strategies.
Become available 24/7 to your clients with a virtual receptionist.
Do you want to SAVE MONEY during the holiday season?
Let’s compare the cost of hiring an in-house receptionist against a virtual receptionist:
Hiring an in-house receptionist means you’re subject to an array of employee expenses. From:
- salaries,
- commissions,
- worker’s compensation,
- annual & sick leave,
- superannuation and more.
These are all fixed costs that must be paid.
On the other hand, a virtual receptionist provider, such as TMC, utilises usage-based pricing. This means:
- You only pay per call taken.
- There are no employee expenses or obligations to pay!
- You can convert your fixed costs into variable costs.
- That way, your cost savings can be leveraged and invested into other areas to facilitate expansion and growth.
The savings are abundantly clear.
Pay for what you use means FLEXIBILITY.
You may only need to divert your phones to the virtual receptionist over the Christmas or New Year period. Or in the last-minute event of a call volume surge.Even if the virtual receptionist isn’t utilised at all times, disruptions will be mitigated or handled more efficiently. Having this process in place can form an integral component of your BCP and broader communication strategies.
Engage TMC’s virtual receptionist services for a fraction of the cost today!
Avoid Customer Dissatisfaction:
Missed calls can create a snowball effect.
- Message banks can increase workloads as your team deciphers voicemails and plays phone tag with call-backs.
- Returning these calls will become another chore on the to-do list when you return from break.
Partnering with a virtual receptionist can:
- Enhance customer satisfaction,
- Reduce your overall workload,
- Increase staff motivation,
- Provide access to quality resources that are not available internally.
- A virtual receptionist provider can even find staff for you and train them according to your specifications.
Our experience has shown that many businesses often turn to outsourcing as a value-add solution which allows them to ‘act big’, contain costs, scale as needed, and compete with competitors.
What’s the main takeaway?
You can enjoy time off without the burden of worrying about missed calls.
It’s important to stay connected to family and friends during the holiday season. Take a break away from your weekly routine so that you can recharge for another busy year ahead. At TMC, we understand that it can sometimes be hard to sit back and relax when incoming calls are knocking at your front door.
A virtual receptionist doesn’t need time off, holiday pay, or annual leave. Better yet, a virtual receptionist is a fraction of the cost compared to an in-house receptionist.
Sit back and relax with a virtual receptionist during the holiday season.
TMC can assist with live answering, after-hours, overflow call handing and more. Our clients are also provided with the option of outsourcing on a long term, short term or ad hoc basis – this can come in handy during the holiday season.
TMC has the best people and technology to ensure optimal delivery and performance at affordable prices. Call us at 0800 230 000 or visit tmc.net/nz for more information about our virtual receptionist services.
