When your current VOIP solution has poor call quality

Overview:

• The client had a VOIP solution in place for their business of 20 plus employees
• Their system was originally purchased on the cheapest price and subsequently found wanting with the Covid-19 working from home requirement
• They engaged us to replace their VOIP PBX

Challenge:

• Implementing a VOIP system that would integrate with their existing app-based access enabling access via computer or mobile
• The customer required that this be integrated with a virtual reception service for their customers

Solution

• We consulted with the client on the issues they needed resolving and identified a suitable system replacement with higher grade network performance at a more competitive price
• We integrated the VOIP PBX and our virtual receptionist solution on the one bill for ease of reconciliation
• The client now experiences a much-improved line quality, additional user functionality and most importantly a better customer experience.

If you’d like to know more about our bespoke VOIP PBX and Virtual Receptionist services,