Pain Point
Need a live answer messaging service to complement product offering to tenants of serviced offices
Overview:
- Our client, Anytime Offices, provides flexible workspace solutions including private offices, coworking desks, virtual offices and meeting rooms.
- They engaged us because their customers were needing live answering services for their businesses
- The number of services being required enabled the client to take up a wholesale arrangement to take advantage of volume discounts and increase their value proposition to their customers
Challenge:
- The client had a limited understanding of live answer messaging and wholesaling
- The client wanted to use this solution to reduce the cost of their in-house reception service
Solution:
- We workshopped with the client to calibrate requirements
- We started off with a live answer messaging service for the client themselves to become familiar with the service and our capability to provide a premium service for their customers
- We introduced the wholesale model together with billing and reporting data to enable the client to bill our services on their accounts and provide level 1 support for their customers
The final solution included:
- We implemented our Whitelabel solution with all the necessary templates and procedures to facilitate the client’s branded version of our services
- We provided a Client Portal for reporting and for automated provisioning
- The client has built sufficient volume for them to justify an API solution including billing feeds and automated provisioning so they are now maximizing their margin with a streamlined wholesale service
If you’d like to know more about our bespoke Whitelabel services,