Overview: An Information Technology and services provider of alarm monitoring equipment required an Australian-based partner to provide 24/7 contact centre support. In the event of an alarm being activated, the
Overview: The client was receiving more leads than they could handle each week They engaged us to call these leads and arrange appointment times in a shared calendar for their
Overview: The client had an existing team of specialist data capture analysts Specialist data capture analysts were being used for low skill data processing They engaged us to build a
Overview: Our client already used our services for voice related call handling and escalation services Our client secured a new contract that included a new requirement for handling automated email
Overview: Our client had employees constantly travelling across remote parts of Australia They required a method to alert management of any issues or incidents during their travels The client did
Overview: The client had unknown contact volumes and needed a low-cost flexible scalable solution They engaged us as part of an overall outsourced service for all their customer interactions TMC’s