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No matter what business you’re in or the size of your organisation, we’ve probably solved a problem just like yours for someone else.

Bookings Service

Overview: The client had beauticians either too busy to take calls because they were performing services or they were not busy at all They engaged us to answer their calls

VOIP PBX

Overview: The client had a VOIP solution in place for their business of 20 plus employees Their system was originally purchased on the cheapest price and subsequently found wanting with

Customised Greetings

Overview: The client had a 24/7 helpdesk service with complex call flows The se flows involved multiple decision points in order to resolve the call efficiently. They engaged us to

1300

Overview: The client needed an answering service for their new business They were apprehensive to launch straight away with a Live Answering service yet wanted to get a number they

Webchat

Overview: The client was developing a new website which they were anticipating would attract significant interest The client wanted to maximise self help whilst also providing a seamless transition to

Social Media Monitoring

Overview: The client had unknown contact volumes and needed a low-cost flexible scalable solution to handle their Facebook page queries They engaged us as part of an overall outsourced service