When your start-up business needs a 24/7 contact centre
Overview: The client was consulting with a start-up business to help mitigate risks to staff and customers and meet regulatory compliance issues associated with a new ride share venture They
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Media
When you need three-way call handling outside business hours
Overview: The client had an existing team of specialists with business hour capability The client had secured a new contract that required services across a 24/7 timeframe They engaged us
When you need contact centre overflow capacity to help handle event driven call spikes
Overview: National media organisation client was being overrun with calls resulting in 1000’s of calls being unanswered on a daily basis This was creating significant negative feedback from their customer
When you need to be able to contact resident family members in the case of an emergency
Overview: The client wanted to be able to send broadcast messages to the family members of the residents and patients in the case of an emergency in any of their